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Privacy Policy

These Privacy Terms (“Privacy Terms”) provides information regarding how CWFS-REDS, LLC and its subsidiaries and affiliates (“CW REDS”) collects, stores and protects information pertaining to the users on this site (each a “User” and together the “Users”). These Privacy Terms apply to any and all information collected when a User accesses, utilizes, interacts with or browses this website, RealINSIGHT Marketplace (“RIM”), and any associated applications, documents and/or other online or mobile services (together, the “Services”). RealINSIGHT (“RI”) owns RIM and CW REDS has an exclusive license to use and maintain RIM. User’s use of the Services constitutes User’s acceptance of these Privacy Terms and User’s consent to CW REDS and RIM collecting, storing and using the information User provides in the manner described in these Privacy Terms.

Legal – Privacy Policy

CW REDS and RI are committed to protecting User’s privacy, while also providing Users with exceptional customer service. The use of RIM may require User to provide personal information to access some Services. However, neither CW REDS nor RI will ever sell nor rent User’s personal information to third parties without User’s consent. Any concerns regarding these Privacy Terms or other privacy concerns should be directed to CW REDS’s legal department at legal@cwfsreds.com or at the following address and/or telephone number:

CWFS-REDS, LLC Legal
7501 Wisconsin Avenue
Suite 500 - West
Bethesda, MD 20814
800-915-7015

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If User contacts CW REDS via telephone, CW REDS reserves the right to record and retain the record of any conversations between User and our employees and/or agents. Such recording(s) is/are used for the sole purposes of ensuring the quality of CW REDS’s customer service and the accuracy of information provided by CW REDS’s agents/employees to Users.

Information We Collect

RIM does not collect any personal information, such as names, dates of birth, Social Security numbers, financial information, or other such Personally Identifiable Information (“PII”) from Users who are browsing the website. However, by creating an account on RIM, transacting business on RIM and/or participating in the auction, User agrees to knowingly and voluntarily disclose such PII. Any PII that User provides is used solely to the extent provided in this Privacy Statement, and to provide the Services.

CW REDS and RI do not collect PII from individuals under the age of eighteen (18). Individuals under the age of eighteen (18) are not permitted to use the Services, and neither CW REDS nor RI markets the Services to such individuals.

Changing User’s Personal Information

It is the sole responsibility and obligation of each User to maintain his/her/its account with RIM and ensure that the information contained in such account is accurate. User agrees to update his/her information with RIM in the event of a change. In the event that User no longer wishes to use the Services, User may contact RI/CW REDS at the following address: marketplace-cs@realinsight.com.

Disclosure of Your Information

CW REDS and RI do not share, sell, or rent User’s personal information to other individuals or third parties, unless under the following circumstances:

  • To provide Services that User has requested
  • When CW REDS or RI has received User’s permission to disclose such information
  • In order to respond to subpoenas, court orders, or the legal process; or to exercise CW REDS’s or RI’s legal rights or defend CW REDS or RI against legal claims
  • In order to investigate or prevent illegal activities, suspected fraud, violations of RIM’s Terms and Conditions, threats, or as otherwise required by law
  • In the event that CW REDS or RI is acquired by, or merged with, another company
  • As a means of enforcing these Privacy Terms, and any other policies associated with our Services
  • Sharing information with companies that perform services on CW REDS’s or RI’s behalf, or companies that have joint agreements with CW REDS and/or RI, including financial service providers, and customer support service providers

Opting out of Communications from CW REDS

By making an account on RIM, User agrees to receive email newsletters, telephone communications, direct mail, and other promotions. In the event that User no longer wishes to receive such communications and promotions, User may opt out by:

Security

In compliance with federal regulations, CW REDS and RI have both electronic and procedural safeguards to protect Users’ PII. Users shall notify CW REDS and RI immediately in the event that User suspects any PII is being used in such a way that violates these Privacy Terms or any applicable laws.  

Third Party Links and Services

Portions of RIM and the Services may contain links to third party services and external webpages. By clicking on, or navigating to, such links and external webpages, User may subject his/her PII to collection and/or sharing of personal information. CW REDS and RI are not responsible for the collection and/or sharing of such PII in the event that User elects to navigate to such third party websites and/or services, or does so accidentally. CW REDS and RI do not make any guarantees or representations regarding third party services.    

Advertising

RIM may include third-party advertising, which uses targeting technology to display ads customized to the interests of each User. Neither CW REDS nor RI will share or disclose any of User’s PII with such third parties, unless User consents to such disclosure. In the event that third party advertisers collect any such information, User agrees that such collection is governed by the privacy policies of those third party entities. 

Amendments to Privacy Statement

CW REDS and/or RI may, within their sole discretion, update or change these Privacy Terms. In the event that Privacy Terms are amended or changed, the changes will be reflected on this page, so that each User remains aware of the information that CW REDS and RI collect and the manner(s) in which CW REDS and RI use such information. By continuing to use the Services provided by CW REDS, User agrees to the terms and conditions provided herein.

Domestic and International Transfers of Information

In some instances, the uses mentioned in these Privacy Terms may require the transfer of User’s PII to other countries. By using the Services, User consents to such transfer(s). By using the Services, User also consents to the transfer and/or storage of such information in the United States, in accordance with these Privacy Terms and the law(s) and regulations of any other relevant jurisdiction(s).

User Privacy; Encryption of Information

Use of RIM and participation in the auctions posted on RIM requires that User register and disclose certain PII, including financial information, credit card data, and other payment information, through RIM.  CW REDS and RI will only store User’s PII to the extent that doing so is required in order for User’s participation in the auction(s).

Privacy Rights of Residents of California

CW REDS and RI will not share the PII of Users with third parties, provided that Users request that they refrain from doing so by emailing marketplace-cs@realinsight.com.  When making such a request, Users must include their name, the email address associated with their RIM account, and a description of the specific PII that User desires to be withheld from third parties.

Residents of California who have provided PII to any business, where such business does not have a similar opt-out policy, may be entitled to request that such business disclose any PII that the business has shared with third parties for those third parties’ marketing purposes. The request is limited to PII disclosed in the immediately preceding calendar year. California residents may make one such request per business, per year. In order to ensure that the request is received, and that the business responds to such request, the request must be submitted in the means designated by the individual business from which the California resident wishes to receive such information.

Because CW REDS maintains its own opt-out policy, described above, CW REDS is not obligated by law to respond to User’s request for disclosures.

Updated: March 3, 2017